Get Call History Metrics

Retrieve aggregated metrics and analytics for call history records in your workspace.

GET /v2/api/call-history/metrics

Get Call History Metrics

cURL

curl --request GET \
  --url https://api.trillet.ai/v2/api/call-history/metrics \
  --header 'x-api-key: <api-key>' \
  --header 'x-workspace-id: <x-workspace-id>'

import requests

url = "https://api.trillet.ai/v2/api/call-history/metrics"

headers = {
    "x-api-key": "<api-key>",
    "x-workspace-id": "<x-workspace-id>"
}

response = requests.get(url, headers=headers)

print(response.text)

const options = {
  method: 'GET',
  headers: {'x-api-key': '<api-key>', 'x-workspace-id': '<x-workspace-id>'}
};

fetch('https://api.trillet.ai/v2/api/call-history/metrics', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.trillet.ai/v2/api/call-history/metrics",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "x-api-key: <api-key>",
    "x-workspace-id: <x-workspace-id>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.trillet.ai/v2/api/call-history/metrics"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("x-api-key", "<api-key>")
	req.Header.Add("x-workspace-id", "<x-workspace-id>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.get("https://api.trillet.ai/v2/api/call-history/metrics")
  .header("x-api-key", "<api-key>")
  .header("x-workspace-id", "<x-workspace-id>")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.trillet.ai/v2/api/call-history/metrics")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["x-api-key"] = '<api-key>'
request["x-workspace-id"] = '<x-workspace-id>'

response = http.request(request)
puts response.read_body

{
  "totalCalls": 150,
  "completedCalls": 120,
  "failedCalls": 10,
  "averageDuration": 180,
  "totalCost": 45.50
}

Headers

x-api-key · string · required

API key used for authenticating requests to the API.

x-workspace-id · string · required

Workspace identifier for the API.

Query Parameters

agentId · string

Filter metrics by a specific agent ID.

status · string

Filter by call status (e.g., “completed”, “failed”, “no-answer”).

direction · string

Filter by call direction (“inbound”, “outbound”, “bidirectional”).

pathwayId · string

Filter by call flow ID.

dateRange · string

JSON string with startDate and endDate in ISO format. Example: {"startDate":"2024-01-01","endDate":"2024-01-31"}

callType · string

Filter by call type: “sip” or “web”.

Response Fields

totalCalls · number

Total number of calls matching the filters.

completedCalls · number

Number of completed calls.

failedCalls · number

Number of failed calls.

averageDuration · number

Average call duration in seconds.

totalCost · number

Total cost of all calls.

{
  "totalCalls": 150,
  "completedCalls": 120,
  "failedCalls": 10,
  "averageDuration": 180,
  "totalCost": 45.50
}