List Active Calls

Retrieve all currently active calls in your workspace with real-time status information.

GET /v2/api/active-calls

List Active Calls

cURL

curl --request GET \
  --url https://api.trillet.ai/v2/api/active-calls \
  --header 'x-api-key: <api-key>' \
  --header 'x-workspace-id: <x-workspace-id>'

{
  "data": [
    {
      "id": "665a1b2c3d4e5f6a7b8c9d0e",
      "roomName": "call-abc123",
      "customerPhone": "[phone]",
      "customerName": "John Doe",
      "aiAgentName": "Customer Support Agent",
      "duration": 145,
      "status": "active",
      "sentiment": "positive",
      "lastMessage": "Sure, I can help you with that!",
      "transferRequested": false,
      "type": "phone",
      "participants": [
        {
          "identity": "agent-001",
          "isAgent": true,
          "joinedAt": "2024-06-01T10:00:00.000Z"
        },
        {
          "identity": "customer-001",
          "isAgent": false,
          "joinedAt": "2024-06-01T10:00:01.000Z"
        }
      ]
    }
  ],
  "count": 1,
  "timestamp": "2024-06-01T10:02:25.000Z"
}

Headers

x-api-key · string · required

API key used for authenticating requests to the API.

x-workspace-id · string · required

Workspace identifier for the API.

Response Fields

data · array

Array of active call objects.

id · string

Unique identifier for the active call.

roomName · string

The LiveKit room name for the call.

customerPhone · string

Customer’s phone number.

customerName · string

Customer’s name if available.

aiAgentName · string

Name of the AI agent handling the call.

duration · number

Current call duration in seconds.

status · string

Call status (always “active” for this endpoint).

sentiment · string

Current detected sentiment of the conversation.

lastMessage · string

The most recent message in the conversation.

transferRequested · boolean

Whether a transfer to a human agent has been requested.

type · string

Call type: “phone” or “web”.

participants · array

Array of call participants.

count · number

Total number of active calls.

timestamp · string

Server timestamp of the response.

{
  "data": [
    {
      "id": "665a1b2c3d4e5f6a7b8c9d0e",
      "roomName": "call-abc123",
      "customerPhone": "[phone]",
      "customerName": "John Doe",
      "aiAgentName": "Customer Support Agent",
      "duration": 145,
      "status": "active",
      "sentiment": "positive",
      "lastMessage": "Sure, I can help you with that!",
      "transferRequested": false,
      "type": "phone",
      "participants": [
        {
          "identity": "agent-001",
          "isAgent": true,
          "joinedAt": "2024-06-01T10:00:00.000Z"
        },
        {
          "identity": "customer-001",
          "isAgent": false,
          "joinedAt": "2024-06-01T10:00:01.000Z"
        }
      ]
    }
  ],
  "count": 1,
  "timestamp": "2024-06-01T10:02:25.000Z"
}