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GET
/
v2
/
api
/
active-calls
/
{roomName}
/
insights
Get Call Insights
curl --request GET \
  --url https://api.trillet.ai/v2/api/active-calls/{roomName}/insights \
  --header 'x-api-key: <api-key>' \
  --header 'x-workspace-id: <x-workspace-id>'
{
  "sentiment": "positive",
  "topics": ["account inquiry", "billing"],
  "summary": "Customer is asking about their recent invoice and payment options.",
  "suggestions": [
    "Offer to email a detailed invoice breakdown",
    "Mention the available payment plans"
  ]
}

​
Headers

​
x-api-key
string
required
API key used for authenticating requests to the API.
​
x-workspace-id
string
required
Workspace identifier for the API.

​
Path Parameters

​
roomName
string
required
The LiveKit room name of the active call.

​
Response Fields

​
sentiment
string
Overall sentiment of the conversation (e.g., “positive”, “neutral”, “negative”).
​
topics
array
Key topics discussed in the call.
​
summary
string
AI-generated summary of the conversation so far.
​
suggestions
array
AI-generated suggestions for the agent.
{
  "sentiment": "positive",
  "topics": ["account inquiry", "billing"],
  "summary": "Customer is asking about their recent invoice and payment options.",
  "suggestions": [
    "Offer to email a detailed invoice breakdown",
    "Mention the available payment plans"
  ]
}